Shipping & Returns Policy
We can ship to virtually any address in the world. Note that there are restrictions on some products, especially knives and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options available. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item including packaging can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilo.
You may return items within 14 days of delivery for a full refund if there is a fault or any damage. Photographic evidence and the original packaging will need to be returned to us.
We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Unfortunately we cannot accept the return of opened and undamaged knives due to health and safety reasons especially where thay may have come into contact with contaminated surfaces. Therefore please ensure that you have chosen the correct product before you place your order.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Again, in case of defects or damage we will require photographic evidence.